Business Operations Manager

Heather Ramos

Heather is an avid, lifetime learner. She is naturally detail oriented, thrives on challenge, and loves working collaboratively—all factors that drive success in her role as business and operations manager.

Her broad range of cultural, competitive, and entrepreneurial experiences— (as business founder, Division I athlete, traveler to 20+ countries, etc.) — and her people-centric personality provides unique perspectives and advantages to the Research Narrative team.


+ Heather’s professional background spans entrepreurship, business development, finance and accounting, sales and marketing, team management, and education

+ Owner and Director of Charlotte Latin & Kizomba Dance, which has served and mentored over 10,000 students and customers

+ Built an accounting and tax services franchise (Liberty Tax Service), where she served private and commercial clients, trained and managed a team, and ran sales/marketing

+ Licensed North Carolina real estate broker with a background in sales consulting, property leasing and management, contract negotiation, and lead generation


Heather’s Division 1 College Soccer team at Elon University won the conference championship, and she competed in the NCAA Women’s Soccer Championship, all while earning her degree in Business Administration—with a concentration in Management/International Management.

She studied in Costa Rica and Ghana which inspired her to found Charlotte Latin & Kizomba Dance in 2007, an adult dance school based in Charlotte, NC. Heather feeds her creative outlet as a community organizer and educator in Latin and African music, dance, and culture.

Heather is fascinated with design and organization. She is always wearing different “hats,” including as a wife and mother to an energetic 4-year-old.

My Favorite Re Word:


Post-pandemic life prompts us all to become more creative and intentional about connection. We face learning and discovering how to re-establish our connection with others and with the wider world. This experience has shown (or reminded) us how valuable those social and emotional bonds are to each of us and our unique human experiences.

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