Last updated: 12/31/2019
Our privacy practices are compliant with applicable data protection and privacy laws, including the California Consumer Privacy Act (“CCPA”).
Your Participation in Research
Participating in our market research studies is voluntary. We respect each respondent’s right to withdraw or to refuse to cooperate at any stage of the study and will not use any procedure or technique to coerce or imply that cooperation is obligatory.
Please note that the financial incentives ordinarily given to encourage respondents to participate may be provided by Research Narrative or its agents, clients, or partners. Such financial incentives may be rewarded only if the applicable survey, research project or study is fully and properly completed by the respondent, in the sole discretion of Research Narrative.
Research Narrative will inform participants at the outset if any interview or discussion is being audio or video recorded, in which case we will obtain all necessary written consents. In the unlikely event these recordings will be used for marketing or promotional purposes, we will obtain separate written consents and rights of publicity assignments.
“Personal information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked with a particular consumer or household. Personal information includes information such as real names, postal addresses, email addresses, and social security numbers.
Under CCPA’s broad definition, “personal information” may also include unique identifiers, IP addresses, biometric information, internet or other network activity (such as browsing history, search history, etc.), geolocation data, audio/visual data, and even inferences which may be drawn from any of the above to create a profile about a consumer.
How We Collect, Use, and Share Your Information
In the previous 12 months, we’ve collected, used, and shared personal information as described below:
|Info Collected||Sources of Info||Business Purposes||Shared With|
|Names, email addresses, phone numbers, IP addresses, unique identifiers||Respondents, third-party sample providers; clients; other collaboration partners||Survey follow-up; communicating with you; newsletters; advertising survey opportunities; validating research participants’ identities (data quality)||Vendors (e.g., as required for secure database management, recruiting, and honoraria distribution)|
|Demographic data, such as age, sex, race/ethnicity, parental status, marital status, ZIP code, income and education levels||Collected directly from respondents; third-party sample providers||Use in research results (e.g., aggregate survey results, survey insights, etc.)||Clients; Data collection partners|
|Log files, browser type, operating system, and other device information||Collected directly from online users; received in aggregate form from third-party service providers||Analyzing web traffic and survey usage, optimizing survey platforms for different operating systems||Third-party service providers; Clients (anonymized or aggregate only)|
|Research participant photos, video, and audio||Collected with permission directly from respondents during the course of research studies||Communicating research insights||Clients; Vendors (e.g., focus group facilities);
Contractors (e.g., focus group moderators, videographers)
Personal Information We Sell and disclose
CCPA defines the term “sell” broadly. Its meaning includes “renting, releasing, disclosing, disseminating, making available, [and] transferring…for monetary or other valuable consideration.”
Under this definition, the CCPA’s broad definition of “personal information,” we may “sell personal information” about you to our clients or other collaboration partners, such as your contact information or certain combinations of anonymized or pseudonymized demographic and other information.
Categories of information we’ve “sold” in the previous 12 months include: demographic data, such as age, sex, race/ethnicity, parental status, marital status, ZIP code, income and education levels; research participant photos, video, and audio; and other anonymized or aggregated information from research and survey results.
Categories of information we’ve otherwise disclosed for a business or commercial purpose (for example, for confidential use by our service providers) in the previous 12 months include: the above categories of information we’ve “sold,” as well as log files, browser type, operating system, and other machine information.
Other Uses of Personal Information
Research Narrative will not disclose personal information other than for the purposes listed above, without the permission of the research participant. The following are exceptions:
If Research Narrative shares your personal information or allows it to be collected or maintained by anyone other than Research Narrative, the use of your personal information will be governed by appropriate confidentiality and security agreements.
INFORMATION FOR CALIFORNIA RESIDENTS
If you are a California resident, you have certain special rights as follows:
Your Right to “Know” and to Request Deletion
You have the right to know the categories and specific pieces of personal information we have collected about you.
You have the right to know the categories of sources from which the personal information has been collected, the business or commercial purpose for collecting or selling personal information, and the categories of third parties with whom we share personal information.
You have the right to request deletion of personal information we’ve collected or maintain. Please be advised that our ability to delete your personal information is contingent on our ability to identify what information belongs to you. In any case, we will always use best efforts to identify and delete all personal information related to you.
To exercise these rights contact us at 1(877)865-0737 or by filling out the following webform (https://researchnarrative.com/ccpa-request-form) . We may ask you to provide additional information, such as your name and email address, in order to verify who is making the request.
Please note that any requested disclosures will only apply to the 12-month period preceding the request, and you are entitled to request disclosure regarding your personal information twice in any 12-month period.
Your Right to Opt Out
You have the right to opt out of the sale of your personal information. For more information on how to opt out, please click here.
Your Right to Non-Discrimination
You have the right not to receive discriminatory treatment by Research Narrative for the exercise of the privacy rights conferred by the CCPA, including but not limited to by denying you services, charging different prices or rates, or providing you with a different level or quality of services. Please understand, however, that we are in the business of providing research and survey results to our clients, and any financial incentives we offer to facilitate that goal may be rewarded only if the applicable survey, research project or study is fully and properly completed by the respondent, in the sole discretion of Research Narrative.
Your Right to Use an Authorized Agent
You have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an authorized agent, please contact us as provided below. In order to verify you have authorized an agent we will require a signed, written authorization from you.
Research Narrative is committed to keeping personal information secure and will take all reasonable precautions to protect personal information from loss, misuse, unauthorized access, disclosure or alteration, including reasonable encryption, firewalls, company security policies, and other measures. Please note, however, that no method of transmission over the Internet, nor method of electronic storage, is 100% secure.
We will retain your information, including personal information, for as long as necessary to fulfill the purposes for which we collected it and as permissible by applicable law.
To determine the appropriate retention period for information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of your information, the purposes for which we process your information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Our surveys and website may contain hyperlinks to, or display content from, websites outside of Research Narrative. Data collection and privacy policies may be different on such sites. We recommend that you read the privacy policies for each site visited.
For more information about how to control what cookies are placed on your computer and to manage your browser’s opt outs, visit: http://optout.networkadvertising.org/
“DO NOT TRACK”
While Research Narrative honors (and will not interfere with) all browser settings set to “do not track”, Research Narrative has no control over third party websites that may have different policies or procedures. You are urged to consult, as applicable, with the privacy policies of such third party websites.
RESEARCH WITH CHILDREN
Research Narrative does not knowingly make direct contact with children under 16 years of age to participate in research activities, or collect or sell their personal information. If we require survey information from a child under 16 years of age, we contact the legal guardian to obtain permission prior to such child’s participation in the survey, to arrange the survey activities, and to inform them of the subject matter and use of the survey.
If you are a parent or guardian who has discovered that your child has submitted his or her personal information without your permission or consent, please contact us as provided below. Research Narrative will take reasonable steps to remove that information from the its database at your request.
If you make a request to access or delete your information, or to opt out of the sale of your personal information, we may ask you for additional information to verify your identity. This information may include: your full name, birth date, phone number, email address, or other basic personal information about you that we already have on file.
Notice of Financial Incentive
Research Narrative may offer opportunities for you to earn money and rewards by answering surveys or any other forms of research. Participation in these offerings may require you to provide personal information. For more information about how to opt in to these offerings, or about how to opt out once you have opted in, see the notices and official rules accompanying these incentives.
CLASS ACTION WAIVER
5601 West Slauson Ave., Ste. 257
Culver City, CA 90230